We want you to love your new games! If you have any issues whatsoever, email us and we'll do everything we can to get it sorted.

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Physical games

 

Faulty games or games with missing components

Email us and we'll replace your product or send you components immediately. 

 

Changed your mind?

Unopened games - Email us within 30 days of receiving your order. We will pay for you to send the game back to us and you'll receive a full refund when we receive it. 

 

Opened games - While we don't have to offer returns for opened products, we want all our customers to be happy! So if you're not 100% happy, email us and you'll be able to send products back to us and you'll get a refund when we receive them. You'll need to cover the return postage - this is just to battle return fraud, which is a big issue in our industry.

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Digital packs

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These cannot be returned, refunded, or exchanged. However, if you're not satisfied with the product, email us at support@confidentgame.com.